Privacy Policy

1. Who We Are

Serene Stories ("we", "us", "our") is a personalised children's story platform operated under the Serene Slumbers brand. We are committed to protecting your personal information and handling it responsibly. If you have any questions, you can contact us at sereneslumbers.app@gmail.com.

2. Information We Collect

We only collect the minimum information necessary to provide the service. This includes:

• Account information: Your email address when you create an account.
• Character information: Names, ages, appearance descriptions, personality traits and interests you provide for story characters.
• Story information: Generated stories, illustrations, prompts, themes, genres and the settings you choose.
• Subscription and billing information: Handled securely by our payment provider. We do not store full payment card details on our servers.
• Technical information: Device type, browser, app version, and IP address where appropriate for security purposes.
• Usage analytics: Pages visited, features used, and performance and error reporting to help us keep things running smoothly.

3. Why We Collect Information

We use the information we collect to:

• Generate personalised stories based on the details you provide.
• Save your stories and characters so you can access them anytime.
• Manage your subscription and billing.
• Provide customer support when you need help.
• Improve the reliability and performance of the service.
• Detect fraud, abuse and security issues.
• Comply with legal obligations where required.

4. How Stories and Characters Are Stored

• Stories and character profiles are securely linked to your account.
• They are private by default.
• Other users cannot access your stories or characters.
• Stories are only shared if you deliberately use the Share Story feature.
• Shared links are intended only for the people you choose to share them with.

5. Children's Information

• Serene Stories is designed for adults creating stories for children — not for direct use by children themselves.
• We do not knowingly allow children to create accounts.
• Character information (such as names, ages and interests) is used solely to generate personalised stories.
• We never sell children's information.
• We never use children's information for advertising.
• Please avoid entering highly sensitive personal information — such as medical details, school names or home addresses — unless it is genuinely necessary to shape the story.

6. AI Processing

• Story prompts and character information are securely processed by trusted AI providers to generate stories and illustrations.
• These providers process information only to provide the requested service.
• They are not permitted to use submitted data for advertising.
• They process information under contractual data protection obligations where applicable.

7. Sharing Stories

• When you share a story, a secure unique link is created.
• Anyone with that link may be able to view the story.
• You control who receives the link.
• Recipients may save a copy into their own account if permitted by the app and their subscription.

8. Cookies and Analytics

The app uses:

• Essential cookies for authentication and security.
• Functional cookies where required.
• Anonymous or aggregated analytics to help us improve the service.

For full details, please see our Cookie Policy.

9. Third-Party Services

We use trusted providers to power certain parts of the service, including:

• Authentication
• Secure cloud hosting
• AI story generation
• Image generation
• Analytics
• Subscription billing
• Email delivery

These providers process information only as necessary to provide the service on our behalf.

10. International Users

• Serene Stories may be accessed from countries around the world.
• Personal information may be processed in countries other than your own.
• Where required by law, appropriate safeguards are used to protect personal information during international transfers.

11. Data Retention

• Stories and characters remain stored until you choose to delete them.
• Deleted content is removed from active systems and retained only where legally or technically necessary.
• Account information is deleted following account deletion, subject to any legal retention requirements.

12. Your Privacy Rights

Depending on local law, you may have the right to:

• Access your data.
• Correct inaccurate information.
• Delete your information.
• Export your data where applicable.
• Object to certain processing.
• Withdraw consent where processing relies on consent.

To make a request, simply contact us at sereneslumbers.app@gmail.com.

13. Security

We use reasonable technical and organisational security measures to protect your personal information. However, no online service can guarantee absolute security, so we encourage you to keep your login details safe.

14. Changes to This Privacy Policy

• This Privacy Policy may be updated occasionally.
• The "Last updated" date at the top of this page will always reflect the latest version.
• Significant changes will be communicated where reasonably appropriate.

15. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: sereneslumbers.app@gmail.com
• Location: United Kingdom